Motorcycle Parts at Karl Malone Powersports · Salt Lake City, UT

What customers say about where can I buy motorcycle parts in West Valley City, UT

I’d like to give a big thank you to karl Malone Powersports in West Valley City, Utah—especially Justin and his team. They treated my wife incredibly well, and the entire experience of purchasing our brand new ATV exceeded our expectations. There was no runaround, no hassle—just honest, friendly service from start to finish. It’s refreshing to work with genuinely good people who care about their customers. When it’s time to buy an ATV for my daughter this midsummer, I’ll definitely be coming back and trusting them again with my business. On a scale of 1 to 10, I give them a solid 10 for both customer service and overall experience. Highly recommend!

​I want to start with two confessions: First, shame on me for not reading the reviews before buying from this location. Second, I am posting this knowing it risks making them even more difficult to deal with, but people need to know. ​I traded in my pristine 2022 Honda Rebel 1100 DCT (7k miles) plus $650 cash for a 2016 Indian Scout Sixty (8.5k miles). I was explicitly lied to by two separate salespeople who claimed the bike had undergone a thorough inspection and oil change. It hadn't. Upon taking it home, I discovered the oil was old and the gas tank was in terrible shape—something anyone opening the tank would have immediately noticed. ​I took the bike back for them to fix it. It has now been over two weeks, and they just informed me it could take up to five weeks to get my motorcycle back. Absolutely unbelievable. ​The "Solution" They Offered? ​"Give us an additional $4,000 and we will get you a different motorcycle." ​The sales manager is at least transparent, but he has offered zero actual solutions. Despite being lied to, I haven't yelled, insulted anyone, or lost my temper. I have been more patient than ever before in my life, but I just want the motorcycle I paid for. To make matters worse, their communication is nonexistent; if I don't call them for updates, I hear absolutely nothing. PS. Few minutes ago, Gabe one of the Sales manager, the only one trustworthy in my experience, call me to let me know that he made the decision to replace the tank. I am happy with that decision. Now us waiting game hopping to get my bike as soon as possible. PS2. I got my bike and it looks good. I do appreciate the how promptly things moved this week. Thank you Gabe.

Shelby Cook . I called Shelby to get advice on my works sea-doo that would not start, she told me to come inso they could check it out with the scanner. I called her the next Monday and she had availablity. when i arrived at the dealership she was alone on the service drive feilding calls helping customers and directing epople to whatever they needed. She was very professional, kind and helpful. She is the kind of employee that cares, she needs a raise in pay before another dealership takes her!! I was a service manager for 20 years at an automobile dealership and she is the type of employee I would of hired and paid top tier money for. She did every thing she said she would do, her knowledge on the product was spot on, where other dealers had lead me astray. I wont go anywhere esle for my sea- doo needs . thanks searvice team. shout out to the tech that helped in this process.

Great buying experience at Karl Malone Powersports. 1. Recently bought a new 2026 Kawasaki ZX10R ABS sport bike. Huge thanks out to sales lead, Berrett. If you're in the market for one of the many products these folks offer, ask for him. Extremely helpful before, during, and after the point of purchase. He's very knowledgeable, competent (nicely facilitated the aftermarket items I wanted for the bike), and most importantly, he's patient (I had a whole array of questions). Thanks again, Berrett! Also wanted to thank Paul and Rick for their help. Lastly, a shout out to the parts dept staff for their outstanding follow-up assistance (several subsequent visits in for accessories). Their willingness to assist, provide insight, and ensure you ultimately land on the specific/correct items needed is impressive. 2. Wanted to also share initial thoughts on the bike. I'm still breaking it in (i.e. keeping it hyper-conservative on the road), but this bike is absolutely incredible. A pure athletic and amazing machine. I know the good folks at Malone Powersports don't produce the bike, but I'm grateful they sell and service the Kaw brand. Again, just an FYI on the bike.

I’ve had a great experience with Karl Malone Powersports for my 2025 Can Am X3 and other vehicles. The customer service is outstanding—everyone is friendly, professional, and genuinely focused on taking care of you. They do an excellent job of getting you in and out quickly without sacrificing quality, which makes a huge difference when your time matters and pricing is great! Their level of professionalism really stands out, and you can tell they take pride in the work they do. On top of that, the pricing is fair and transparent, so you feel confident you’re getting real value. If you’re looking for reliable service, great communication, and top-quality work at a great price, I highly recommend Karl Malone Toyota in Salt Lake City.